Locksmith Questions, Answered
Quick answers to what people ask us most. Can't find yours? Call us and ask.
Prices and payment
What things cost, when you find out and how to pay.
3 questions
How much does a locksmith cost?
Our prices start from £39. The final cost depends on the job, your lock and your door, and your locksmith confirms the price before any work starts, so there are no surprises. See our guide prices, or call us for a price on your job.
Will I know the price before you start?
Yes. We look at the job and confirm the price before any work starts, and you decide whether to go ahead. The price you agree is the price you pay. The only other charge is a £49.99 assessment fee, and only if you cancel after your locksmith arrives. Call us for a price.
How do I pay?
By card or cash on the day, once the job is done. Prices start from £39, and you agree the price before we start. Call us to book.
Arrival times and hours
How fast we get to you, when we work and where we cover.
3 questions
How long does a locksmith take to arrive?
A locksmith is usually with you in 15-20 minutes across Bristol and the South West. Call us with your postcode and we'll get someone on the way.
Are you open 24/7?
Yes, we're open 24/7, including weekends, so you can call us early in the morning, late at night or on a Sunday. A locksmith is usually with you in 15-20 minutes. See our emergency locksmith service, or call us any time.
Which areas do you cover?
Bristol, Weston-super-Mare, Bath and Somerset, Taunton, Chippenham, Swindon, Gloucester, Cheltenham, Stroud and the Cotswolds, plus Southampton, Winchester, the New Forest, Portsmouth, Chichester and Newcastle, and the towns and villages around them. Not sure we cover you? Call us with your postcode and we'll tell you straight away.
Locked out
How we get you back in, fast.
3 questions
Can a locksmith open a door without damage?
Often, yes. We open doors without damage where we can. If a lock has to be drilled or replaced, we tell you first and agree the price before we do it. Call us: a locksmith is usually with you in 15-20 minutes. More on lockouts.
What should I do if I'm locked out?
Call us. A locksmith is usually with you in 15-20 minutes and opens the door without damage where we can. More on lockouts.
Should I change my lock after a lockout?
If your keys are lost or stolen, yes. We carry common cylinders, so we can change the lock on the same visit and the old keys stop working. Call us.
Lock changes and security
Moving home, break-ins and the locks that keep you safe.
4 questions
Should I change the locks when I move house?
Yes. New home, new keys: we change the locks so only you have them, usually in one visit. Call us, or see lock change.
Should I change my locks after a burglary?
Yes. We change and upgrade your locks so any stolen or copied keys no longer work. We're open 24/7 and usually with you in 15-20 minutes. Call us.
What is an anti-snap lock?
A stronger cylinder for uPVC and composite doors, and one of the most popular security upgrades we fit. It's usually done in one visit. Call us.
What is a BS3621 lock?
The British Standard lock for wooden doors that many home insurers ask for. We fit them. Call us and we'll check your door.
uPVC doors and broken locks
Handles that won't lift, doors that won't lock, stuck keys.
4 questions
Why won't my uPVC door lock?
Whatever the cause, we find it and fix it, often in one visit. Call us: a locksmith is usually with you in 15-20 minutes. See uPVC door lock repair.
My uPVC door handle won't lift. What's wrong?
Please don't force the handle. Call us: we carry common uPVC parts, so it's often fixed in one visit.
What do I do if my key is stuck in the lock?
Call us. A locksmith is usually with you in 15-20 minutes and gets the key out without damage where we can. See lock repair.
A key has snapped in my lock. Can you help?
Yes. We remove the broken key and get the lock working again, usually in one visit. Call us.
Landlords and businesses
Tenancy changeovers, shops and offices.
2 questions
Do you change locks between tenancies?
Yes. We change locks and cylinders for landlords and letting agents so each new tenant has the only keys, and we can upgrade to anti-snap cylinders at the same time. We carry common cylinders, so it's usually done in one visit. Call us to book a changeover. See house locksmith.
Do you work for businesses?
Yes. We help shops, offices, cafés, letting agents and landlords with lockouts, lock changes and repairs, 24/7, so you can get back to business quickly. A locksmith is usually with you in 15-20 minutes. Call us. See commercial locksmith.
About us
Who comes to your door and how we stand by our work.
2 questions
Are your locksmiths DBS checked?
Yes. Our locksmiths are DBS checked and insured, so you can feel comfortable letting them into your home or business. We're open 24/7. Call us any time.
What if something isn't right after the job?
Call us and tell us what's wrong. If anything isn't right with our work, we'll come back and fix it. We want your door to open, close and lock properly, every time.
Still have a question? Just call.
DBS checked locksmiths, open 24/7. Prices from £39, agreed before we start.
